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FAQ

Frequently asked questions about FPT AI Factory Portal.

Account and access​

I cannot log in with FPT ID. What should I do?

Reset your password at https://id.fptcloud.com. If the issue persists, contact support at support@fptcloud.com or call 1900 638 399.

Can I use multiple sign-in methods for the same account?

No. Each account is tied to one sign-in method chosen at registration. If you registered with Google, you must always use Google to log in.

What is the difference between an Organization and a Workspace?

An Organization is the top-level account that owns billing, policies, and all Workspaces. A Workspace is an isolated environment within the Organization for a specific team or project. Each Workspace has its own services, quota, and member list, but all Workspaces draw credits from the same Organization Wallet.

Billing and credits​

Can I change my billing currency after I set it?

No. The billing currency is locked permanently after it is saved for the first time. Choose carefully — this affects which payment methods are available and how the Wallet is charged.

warning

If your country is Vietnam, the currency is automatically set to VND and cannot be changed.

Why can I not create a resource?

There are three common reasons:

  1. Empty Wallet — your Organization Wallet balance is $0.00. Click Pay now on the Dashboard to top up.
  2. Quota reached — your Workspace or Organization quota limit has been hit for the current period. The quota resets at the start of the next period, or a Workspace Admin or Organization Owner can raise the limit.
  3. Service disabled — the service you are trying to use is not enabled for your Workspace. Contact your Workspace Admin or Organization Owner to enable it.

What happens to existing resources when my Wallet runs out?

Existing resources continue to run and may continue to incur charges even after the Wallet balance reaches zero. Top up as soon as possible to avoid service interruption.

Do credits expire?

Top-up credits do not expire. Voucher credits expire on the date shown when the Voucher is applied. Billing plan credits follow the plan's subscription period.

Workspaces and members​

How do I invite someone to my Workspace?

Go to Settings → Workspaces, click the Edit icon on your Workspace, then click + Invite in the Users section. Enter the user's email address and confirm. The invited user will receive a notification.

Can I have more than one Workspace?

Yes. Only the Organization Owner can create additional Workspaces. Go to Settings → Workspaces (from the Organization view) and click + Create.

Can I delete a Workspace?

Contact FPT support to delete a Workspace. Before deletion, all resources inside the Workspace must be removed.

Services and quotas​

How do I enable or disable a service in my Workspace?

Go to Settings → Workspaces (from the Organization view) and click the Edit icon on your Workspace. In the General information section, the Workspace admin can manage which services are active. Disabled services do not appear in the sidebar for any member.

What happens when a Workspace reaches its quota?

New resource creation is blocked in that Workspace until the quota period resets or the quota limit is raised. Existing resources continue to run.

Can I set different quota periods for different Workspaces?

Yes, within constraints. If the Organization quota is set to Monthly, Workspaces can use either Monthly or Daily quotas. If the Organization quota is Daily, all Workspaces must also use Daily quotas.

What's next​