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Troubleshooting: Balance & Transactions

Top-up transaction shows Failed​

If the Top-up Transactions tab shows a Failed status, no money was deducted from your bank account. You can start a new transaction.

For detailed resolution steps, see: Troubleshoot top-up issues

Deduction transactions not visible​

If resources are running but no transactions appear in Deduction Transactions:

  • The system deducts hourly (Instance, Storage Disk) or monthly (Floating IP) — the first transaction may not appear immediately.
  • Use the Filter button to check the correct time range.

My Balance does not match​

If My Balance ≠ Available Balance + On Hold Balance, refresh the page (F5). If the discrepancy persists after 5 minutes, contact support: