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Tutorial: Request GPU Instance activation

This tutorial helps you submit a request to activate GPU service — a required step for the FPT Cloud Sales team to assist with signing a postpaid contract before you can create a GPU Instance.

Before you begin​

  • Signed in to FPT Cloud Portal.
  • Your account has completed onboarding and you can access the main screen.
  • Have your contact phone number ready.

Submit a GPU activation request​

  1. From the left navigation bar, select Compute Engine → Instances.

  2. Click the create Instance button in the top-right corner.

    The Create instance → Configuration page appears.

  3. Under Instance type, select GPU.

    The GPU card shows a message:

    "This service is currently not available under the current billing model." "You currently have 0 project(s) under Postpaid Subscription." "To use GPU with postpaid billing, please submit a request to our Sales team by clicking Request Postpaid Activation below."

    Direct contact information if you need further assistance:

  4. Click Request Postpaid Activation.

    The Request Postpaid Activation panel slides out on the right side of the screen.

    Request Postpaid Activation panel — GPU

  5. Fill in the panel:

FieldNotes
Name *Pre-filled from your account information.
Phone *Enter a contact phone number for the Sales team to call back.
Email *Pre-filled from your account information.
ServicesDefaults to GPU (pre-selected). Only shows services without a pending request.
Additional notesOptional — describe your GPU usage needs (e.g., AI training, 3D rendering).

  1. Click Submit request.

    Your request is sent to the FPT Cloud Sales team.

After submitting the request​

The FPT Cloud Sales team will contact you via email or phone to:

  • Confirm your needs and recommend a suitable service plan.
  • Assist with signing the postpaid contract.
  • Activate GPU service on your account.

Once the contract is activated, you can create GPU Instances normally without submitting another request.

📝 If you haven't received a response within 3 business days, contact us directly at hotline 1900 638 299 or email support@fptcloud.com.