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Troubleshooting: Subscription

Subscription not visible in the list​

Subscriptions are created automatically when your organization's contract is activated in the system. If you don't see one:

  1. Confirm you are signed in to the correct account and Tenant (check the Tenant name in the top navigation bar).
  2. Contact FPT Cloud support to verify your contract status.

Current Month Spending shows 0​

If a subscription is Active but Current Month Spending = 0:

  • The subscription is Post-paid: charges appear in the end-of-month billing statement and are not updated hourly.
  • No resources have been running under this subscription this month.

Spending Cost tab has no data​

If the Spending Cost tab is empty, no billing statements have been generated yet (new contract or no resources used).

Contact support​