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Billing — Troubleshooting

No invoice data after selecting a billing period​

Possible cause: The billing period has not yet ended, or no resources have generated charges during that period.

Resolution:

  • Select a past billing period to view recorded data.
  • If the current period has no data yet, it will appear after the system aggregates it (typically at the end of the month).

Invoice still showing Draft status​

Possible cause: The billing period has not yet ended, or the system is still processing and finalizing the figures.

Resolution:

  • A Draft invoice automatically transitions to Final after the billing period ends and the system completes confirmation.
  • If the invoice remains Draft several days after the billing period has ended, contact FPT Cloud support.

Unable to download an invoice​

Possible cause: The billing period has no data, or the invoice is not yet in Final status.

Resolution:

  • Ensure a billing period has been selected and that it contains data.
  • Check your network connection and try again.
  • Contact FPT Cloud support if the issue persists.

Budget Alert is not sending alert emails​

Possible cause: The email address was not correctly configured in step 2 when creating the alert, or spending has not yet reached the configured threshold.

Resolution:

  • Check the email address in the Budget Alert configuration.
  • Review the Actual (vs. Budgeted) column in the list to see the current spending level.
  • Ensure the alert has Active status.

Cost Explorer is not displaying data​

Possible cause: The selected time range has no spending data, or the filters are too narrow.

Resolution:

  • Click Clear filters to remove all filters and try again with a broader time range.
  • Ensure that resources were active during the selected time range.

Need more help?​

Contact the FPT Cloud team through the support portal or technical support email for further assistance.