Skip to main content

Troubleshooting: IAM

The IP Access or Policies menu does not appear in the navigation bar​

Cause: The feature has not been enabled for your organization. Both IP Access and Policies require an FPT Cloud System Admin to enable them separately for each organization.

Solution: Contact the FPT Cloud support team and provide your organization (tenant) name to have the feature enabled.

Cannot add members to a User Group after it has been created​

Cause: By system design, the User Group member list is configured at creation time only and cannot be changed afterwards.

Solution: Create a new User Group that includes the user(s) you need to add. Reassign the necessary roles and permissions to the new group.

An invited user did not receive the confirmation email​

Cause: The email may have been filtered into the spam folder, or the email address entered was incorrect.

Solution:

  1. Ask the user to check their spam/junk folder.
  2. Verify that the email address in the Users list is correct.
  3. Delete the account and re-invite with the correct email address if it was wrong.

Cannot delete the ORG Super Admin or VPC Super Admin role​

Cause: These are system roles — they cannot be edited or deleted.

Solution: Create a custom role (Custom Role) with the permission set that suits your needs.

Cannot log in to the console after IP Access was enabled​

Cause: Your current IP address is not on the whitelist.

Solution: Contact your organization administrator to add your IP address to the IP Access list, or contact the FPT Cloud team if no one with access is available.

A policy has no effect on a user​

Cause: Policies apply to User Groups, not directly to individual users. The user must belong to the group specified in the policy's Apply to field.

Solution: Confirm that the user belongs to the correct User Group assigned in the policy. If not, create a new User Group with the appropriate members and assign the policy to that group.