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Troubleshooting — Snapshots

Snapshots Menu Is Not Visible in the Navigation Bar​

Symptom: The Snapshots item does not appear under Compute Engine in the left navigation bar.

Possible cause: You have not selected the correct VPC or Project, or your login session needs to be refreshed.

Resolution:

  1. Make sure you have selected the correct Project and VPC at the top of the page.
  2. Reload the page and check the navigation bar again.
  3. If it is still not visible, contact support with the Project and VPC you are using.

Snapshot Remains in Creating Status for a Long Time​

Symptom: A snapshot was created but continues to show Creating status after several minutes.

Common causes:

  • The source Instance is under high load during the snapshot process.
  • The Instance's disk capacity is large, requiring more processing time.
  • A temporary issue on the storage system side.

Resolution:

  1. Reload the page and check the status again after 5–10 minutes.
  2. If the snapshot is still in Creating status after 30 minutes, contact support with the snapshot name and the time it was created.

Snapshot Is in Error Status​

Symptom: The snapshot shows Error status — it cannot be used to Launch as Instance or Create storage disk.

Common causes:

  • The source Instance encountered an error or was shut down unexpectedly during the snapshot process.
  • Storage quota was exhausted during snapshot creation.

Resolution:

  1. Delete the failed snapshot (see Guide — Delete a Snapshot).
  2. Check the source Instance status — ensure the Instance is operating normally.
  3. Check the Project's storage quota.
  4. Recreate the snapshot from the Instance detail page.

Launch as Instance Option Is Not Available After Selecting a Snapshot​

Symptom: You open the action menu (⋮) of a snapshot but the Launch as Instance option is grayed out or does not appear.

Cause: The snapshot is not yet in Active status, or you do not have permission to create Instances in the current Project.

Resolution:

  1. Check the Status column of the snapshot — only snapshots in Active status can be used.
  2. If the status is Creating, wait for the process to complete.
  3. If the status is Error, delete and recreate the snapshot.
  4. Check your account permissions within the Project.

Snapshot Was Accidentally Deleted​

Symptom: A snapshot was deleted but you still need it.

Cause: Deleting a snapshot is irreversible — the snapshot data is permanently removed.

Resolution:

  1. A deleted snapshot cannot be recovered.
  2. If the source Instance still exists and is running, recreate the snapshot from that Instance.
  3. If the Instance has also been deleted, the data cannot be recovered from a snapshot — check whether other backups are available.