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Common Troubleshooting

Common issues you may hit when using the Tagging module, and how to resolve each one.

Cannot remove an inherited tag from a VM​

Symptom: The tag's checkbox is disabled in the Remove Tags wizard or the Manage tags drawer. It shows "Inherited from {cluster} — remove at cluster."

Cause: The tag is inherited from a K8S Cluster. Inherited tags cannot be removed at the VM level.

Solution:

  1. Identify the cluster name from the tooltip or the "Inherited from" note.
  2. Go to Tagging → Tags tab → find the tag → click it.
  3. In the Tag Detail panel, review the resource list → find the source K8S Cluster.
  4. Use the Remove Tags wizard, select that K8S Cluster → remove the tag. The tag automatically disappears from all member VMs.

Policy runs but the status is PARTIAL​

Symptom: Execution History shows the Partial status, and there are Skipped resources in the Run details.

Common causes:

  • Policy action = Replace existing tags, scope = Instance: some VMs have tags inherited from a K8S Cluster — inherited tags cannot be replaced.
  • Policy scope = K8S Cluster: the cluster has no member VMs.

Solution:

  • Open the Run details (click the result link in the history row) → read the Note column for each Skipped resource.
  • If it is due to inheritance: this is expected behavior. Inherited tags cannot be replaced.
  • If the cluster has no VMs: re-check the cluster's membership.

The "Run now" button is disabled​

Symptom: The Run now button appears grayed out and cannot be clicked.

Cause: The policy is in the Inactive state.

Solution: Click the Active toggle on the policy card to enable it again. The Run now button activates immediately.

Selecting resources in the wizard resets the selection​

Symptom: While selecting multiple Instances, clicking one more resource clears your entire previous selection.

Cause: You clicked a resource of a different type. Assign Tags and Remove Tags only allow you to select one resource type at a time.

Solution: Select the correct resource-type tab first, then select the resources.

A newly created tag does not appear in the Assign Tags wizard​

Symptom: The tag is in the Tags tab but does not show up in the wizard's "Choose Tags" step.

Cause: The wizard's cache or filter has not updated.

Solution: Search for the tag name in the wizard's search box. If it still does not appear, reload the page and try again.

The Resources tab shows only "0" values​

Symptom: Every resource type shows 0 tagged, 0 untagged.

Cause: The selected VPC has no resources, or the resources have not synced yet.

Solution: Select a different VPC from the dropdown. If you just created the resources, wait a few seconds for the system to update.

Not all resources appear in the "Resources tagged" drawer​

Symptom: The drawer shows the banner "Showing X of Y resources due to limited permissions."

Cause: Your account does not have permission to view all of the resources using this tag.

Solution: Contact your organization administrator to be granted additional view permissions.