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Troubleshooting: Token

Forgot to copy the token value after creation​

Cause: The system displays the full token value only once, immediately after creation. Once the dialog is closed, the value cannot be retrieved again.

Solution: Delete the old token and create a new one. This time, copy and save the value before closing the dialog.

Token is rejected when calling the API (401 Unauthorized)​

Possible causes:

  1. The token has expired (status: Expired).
  2. The token has been deleted.
  3. The token value was copied incompletely (missing characters at the start or end).

Solution:

  1. Check the token's status in the list — if Expired, create a new token.
  2. Verify that the token still exists in the list.
  3. Create a new token and copy the entire value (including every character).

Cannot find the Token menu in the navigation bar​

Cause: The Token menu is at the user level, not inside the tenant or VPC menu. Make sure you are looking in the right place in the sidebar.

Solution: Scroll to the bottom of the left navigation bar — the Token item is typically near the bottom of the menu list.

Terraform/Ansible reports an authentication error even though the token is still active​

Cause: The token value in the tool's configuration may be incorrect or may contain extra characters (spaces, newlines).

Solution:

  1. Confirm the token is still Active in the Token list on the management portal.
  2. Check the tool's configuration — make sure there are no leading or trailing spaces around the token value.
  3. Try creating a new token and updating the configuration.