Overview: Sending Feedback
FPT Cloud Console provides two ways for you to share feedback about the service — submitting feedback manually at any time, and completing a periodic evaluation survey on a fixed schedule.
Two Feedback Methods
Manual Feedback
You actively send feedback through the account menu in the top-right corner. Use this when you want to report an issue, suggest a feature, or share any comment while using the service.
Feedback types you can choose from:
| Type | Description |
|---|---|
| General feedback | General comments that do not fit the categories below |
| Feature request | Propose a new feature or improvement to an existing one |
| Report an issue | Report a problem or error encountered while using the service |
| UI feedback | Share comments about the user interface |
Limit: maximum 3 submissions within any 12-hour period.
Periodic Evaluation (Auto Metric)
The system automatically displays an experience evaluation form on a fixed schedule:
- First time: 30 days after account activation, between 10:00–18:00. If you are not logged in during that window, the form appears on your next login within a valid time window.
- Quarterly: on the 15th of the first month of each quarter (Jan 15, Apr 15, Jul 15, Oct 15), at most once per quarter.
The evaluation form includes:
- Quality scores for each service criterion (scale 1–5)
- Net Promoter Score — willingness to recommend the service (scale 1–10)
- Overall star rating for Portal Console ease of use (scale 1–5)
If you give a low score on one or more criteria, the system displays an additional 5-section form to collect more detail about the issue you encountered.
After Submitting Feedback
Your feedback is sent to the FPT Cloud Customer Experience team. Depending on your selection in the last section of the follow-up form, the CX team will:
- Contact you directly by phone or email
- Send the resolution result by email when complete
- Record the feedback for service improvement without following up