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Request a Dual-Stack VPC from FPT Cloud

In Phase 1, creating a VPC with dual-stack (IPv4 + IPv6) is done by FPT Cloud — you don't act on the Admin Portal. This guide helps you prepare the right information and reach the correct channel to get your dual-stack VPC as fast as possible.

When to contact FPT Cloud​

SituationAction
You want to convert an existing (IPv4-only) VPC to dual-stackContact FPT Cloud for support
You want to create a new VPC with dual-stackContact FPT Cloud for support
warning

Phase 1 does not yet support self-service creation of a dual-stack VPC on the Console or Admin Portal.

Information to prepare​

When contacting FPT Cloud, provide:

  • Organization / tenant name in use
  • Current VPC name (if converting a VPC you already use to dual-stack)
  • Availability Zone (AZ) to configure
  • Intended IPv6 use (so the support team picks a suitable External Network pool)

Contact channels​

  • Hotline: call your organization's FPT Cloud support number
  • Support email: per your service contract
  • System ticket: open a ticket via the FPT Cloud support portal with the subject "Request to enable IPv6 Dual-Stack for a VPC"

Result after FPT Cloud configures it​

Once FPT Cloud finishes, your VPC will:

  • Have stackMode = dual (shown in the VPC list on the Console Portal)
  • Be attached to an IPv6 Parent Pool (/64) — from which you can create dual-stack Subnets
note

From this point you continue on your own on the Console Portal without further support.

Next steps​