FAQ and common errors

This page answers common questions about the Custom package and lists the error messages you might see, with how to fix each one.

Frequently asked questions

Question	Answer
Why can't I choose a lower tier?	The tier list runs from the suggested tier up to T4. To get a lower tier, reduce the Retention, Ingested, or Time series of a datasource so the system suggests a lower tier again. This applies to the create flow only.
Why does Endpoint = 3 fail?	Endpoint monitoring and Reporting template accept only multiples of 5 (for example 0, 5, 10, 15). Entering 3 is blocked at the Next step.
Metric is off but Endpoint still has a value?	This does not happen. When you turn off Metric, Endpoint resets to 0 with a warning, because Endpoint monitoring depends on Metric.
Can I enter a decimal (2.5)?	No. All quotas are integers, and decimals are blocked when you click Next.
Why can't I lower a quota in the upgrade flow?	By design, you cannot downgrade. The minimum quota equals the current value, and the minimum tier equals the current tier.
Is Reporting template = 0 valid?	Yes. 0 is a valid value and Next works normally. The field only cannot be empty.

Common error messages

Message	Cause	How to resolve
The maximum value for <Field> is <n>	Value above the upper limit	Reduce to ≤ the maximum (see Custom package overview)
The minimum value for <Field> is <n>	Value below the minimum, or below the current value in the upgrade flow	Enter ≥ the minimum value
<Field> is required	A required field is empty	Enter a value again (0 is still valid for Endpoint / Reporting template)
At least one of Metric, Log, or Trace must remain enabled	All three datasources are off	Turn at least one datasource back on
Metric is required for Endpoint Monitoring	Endpoint is on but Metric is off	Turn Metric on, or set Endpoint to 0
Nearest valid values are … (Endpoint/Report)	Not a multiple of 5	Enter a multiple of 5