User from Old Portal
If you have an existing account on the Old Portal, this page explains what changes, what carries over, and how to complete the migration.
This page is for Old Portal users only. If you are new to FPT AI Factory, start with Getting Started.
What changes
| Item | Old Portal | Portal |
|---|---|---|
| Account structure | Single account | Organization → Workspaces |
| Billing | Per-account balance | Organization Wallet, allocated to Workspaces |
| Services | Legacy GPU resources | AI Notebook, GPU Container, and more |
| Login | Email + password | FPT ID, Google, Microsoft, or GitHub |
What carries over
When you migrate, the following are transferred automatically:
- Credits — your VN Wallet (VND) and JP Wallet (JPY) balances transfer in full.
- Migration bonus — a $20.00 credit is added to your new account (valid for 3 months).
- Account deactivation — your Old Portal account is deactivated automatically after migration completes.
Your Old Portal data (notebooks, containers, stored files) does not transfer. Save any files you need before migrating.
How to migrate
Migration is by invitation only. FPT will send you an email when your account is eligible.
- Check your inbox for an email with subject: "You're Invited to Upgrade to FPT AI Factory Next".
- Click "Start Migration" in the email. The migration page opens.
- Review what will be transferred — your Wallet balances and the $20 bonus are shown on the page.
- Check all three confirmation boxes to confirm you understand:
- Your Old Portal account will be deactivated.
- In-progress workloads on the Old Portal will stop.
- The migration cannot be undone.
- Click "Start Migration" — you will be prompted to sign in with your new login method.
- Wait for setup to complete — the migration runs automatically (about 60 seconds):
- Creates your new Portal account.
- Transfers your VN and JP Wallet balances.
- Adds the $20 migration bonus.
- Deactivates your Old Portal account.
- Land on your Workspace Dashboard — migration is complete.
Stop any running workloads on the Old Portal before migrating. Active GPU instances are terminated when your Old Portal account is deactivated.
If migration fails
If something goes wrong during migration, the process rolls back automatically and your Old Portal account is restored to its original state. Your credits and data are not affected.
You can try again from the migration link in your email, or contact support.
What's next
- Getting Started — set up your Organization and first Workspace.
- Understanding billing — how your transferred credits and Wallet work in the Portal.